Where do you ship?
We currently offer shipping services exclusively within Mexico.

Do you offer international shipping?
Unfortunately, we do not ship outside of Mexico at this time.

What is your typical shipping time?

Our products are usually shipped within 48 hours of receiving your order.

How long does it usually take for my purchase to arrive once shipped?

Typically 2-3 business days. 

How much does shipping cost?

We offer free delivery on all orders.

Do you have your items in stock?

Yes, all items listed on our store are available from our inventory, ensuring fast delivery.

Is an account required to make purchases on your website? You

do not need to create an account; you can conveniently check out as a guest.

Is it safe to provide my payment information on your website?

Don’t worry, our website employs top-tier payment gateway providers, ensuring the safety of your bank and card details throughout the transaction process.

Having trouble placing an order?

Please feel free to contact our customer service team at +27 73 308 8743 or sales@excelgeneraltrading.com for assistance.

Is my personal data protected on your website?

Of course, we prioritize the protection of your personal information and maintain strict privacy standards.

Can I exchange or return an item?

We accept exchanges and follow the same conditions as returns:

The item must have been sold on our online store.
The item must not have been used in any way.
The item must be in its original packaging with all tags etc.
The return or exchange request is made within 30 days of delivery.
To request an exchange, please submit your request via the “Contact Us” form . A member of our support staff will respond to you as soon as possible.