We have developed this policy to ensure that you are fully informed of our refund and returns methods and procedures. This policy applies to (South Africa) country.

30 DAY RETURN POLICY

If you would like to return an item for a refund, please notify us by email to sales@excelgeneraltrading.com within 30 days of delivery. If you have found a defective product, please send us a photo of a damaged product. We will then send the courier to collect the item for you. We bear the total costs of the case. We will send you a new item at no extra cost and if you no longer need the item, we will refund the full order amount to the card you used while shopping. If you have ordered the wrong product and would like to exchange it, you will be responsible for the return shipping costs.

Return and refund conditions:
Return address
EXCEL GENERAL TRADING
33 Riverhorse Rd New Dawn Park Durban 4037

The product must not be used. As soon as we have received the product, we will refund the order amount. on the card you used when purchasing.

RETURNS PROCESS
To initiate a return, please contact us at sales@excelgeneraltrading.com or call +27 73 308 8743 . If your return is accepted, we will send you a return shipping label and instructions on how and where to go. send your package. Items returned to us without first submitting a return request will not be accepted.

DAMAGED AND WRONG PRODUCTS OR ISSUES
Please check your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so we can assess and resolve the problem. To return your product, you must contact our email.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.

EXCHANGES
We only exchange products that are damaged, wrong product, wrong size or defective. If you would like to exchange an item, please contact us at sales@excelgeneraltrading.com or call us on +27 73 308 8743.

ADDITIONAL COSTS
We do not charge restocking costs for returns.

Refunds (if applicable)
Once your return has been received and inspected, we will send you an email to let you know that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days.

Refund period:
It takes 5-7 business days for the customer to receive their money back. We will refund the money to the customer’s card after receiving the goods.

Please note that we will refund the money to the customer’s card immediately upon receipt of the goods. Still, their bank typically takes 5 to 7 business days to process the refund and deposit it into the customer’s credit card account.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, please check your bank account again first. Please contact your credit card company. It may take some time before your refund is officially posted.
Then contact your bank. There is often some processing time before a refund is posted.
If you’ve done all this and haven’t received your refund yet. Let us know by email at sales@excelgeneraltrading.com or call us on +27 73 308 8743. 

 

Warranties:
All inverters and batteries must be installed by a qualified electrical wireman or Master electrician with a valid registration with the Department of Labor. A valid electrical certificate of compliance (COC) must be issued once installed, specific to the installation of the backup or solar system. The installation must be compliant with SANS 10142 and ALL its parts. Any warranty claim submitted without installation photos, a valid COC and proof of a qualified wireman/master electrician installing the unit, can be rejected and will render the warranty claim null at void.

 

Address:
EXCEL GENERAL TRADING
33 Riverhorse Rd New Dawn Park Durban 4037
Phone: +27 73 308 8743
Email: sales@excelgeneraltrading.com

If you have any questions, you can easily contact us.
Support: Mon – Fri: 9am – 5pm
                Sat – 9am – 12pm